• Reception Skills with Liz McKeon
    May 6, 2021
    10:00 AM - 4:00 PM
By Liz McKeon
When:
Thursday 6th of May
Duration:
10am-4.00pm
Location:
Zoom
Cost:
Image Skillnet Member Price: €35
Full price for non-Image Skillnet members: €50

Course Overview

Receptionists can be seen as an expensive luxury in salons, but with the right training, they are one of your most valuable marketing tools.

Investing in your reception team will:

  • Help attract new clients
  • Improve client loyalty
  • Increase average spend
  • Boost retail sales
  • Help the team to fill their columns and manage their time
  • Create a WOW client experience

Join Liz McKeon, Salon Business Expert, for this interactive one day programme, which will encourage you to have a whole new perspective on this critical role for salon success. Your receptionist is responsible for the first and last impression a client has of your salon, making front of house one of your most important salon features, and no longer an expensive cost centre.

Course Content
On this course you will learn about;

  • Identifying reception job description role
  • How to strengthen the client experience and retain clients from front of house
  • Upselling from reception
  • Focused client attention and how this increases turnover
  • How to work at reception and become a financial asset to the business

For more information, or if you need help in booking on to this course, contact us at info@imageskillnet.ie or 071-9640438. Course must be fully paid for in advance of the start date.

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