• Back to Work - Therapist Training
    May 13, 2020 - December 31, 2020
    12:00 PM - 11:55 PM
By Heidi Grimwood of  The Spa Hub.

This is a recording of the webinar that took place on May 13th.
2 hours approx.
FREE for all Image Skillnet and HABIC members.
This course is only open to those who are members of both Image Skillnet and HABIC Ireland.
If you are not already a member of Image Skillnet or HABIC, you can;
Join Image Skillnet at; https://www.imageskillnet.ie/membership-of-image-skillnet/
Join HABIC at; https://habic.ie/register/?lid=7
It’s free to join both organisations.


Image Skillnet in association with HABIC – The Hair and Beauty Industry Confederation of Ireland, have engaged with International Spa Consultant, Trainer and Digital Marketer Heidi Grimwood, to bring you this FREE webinar for all salon and spa therapists along with their owners and managers.Are you a member of HABIC?
HABIC is a non-profit, national organisation designed to support and enhance the development of the Irish Hair and Beauty industry. It is a progressive organisation working on behalf of its members to ensure that the voice and needs of the industry are recognised. HABIC membership is open to the entire Hair and Beauty industry. Now, more than ever, the industry needs a united voice. HABIC will be the united voice that will represent its members and provide additional support to lesson the effects of the economic downturn.

Course Content

We are in unfamiliar territory and as we contemplate re-opening our businesses, we need to understand that things have changed for good. We will encounter new procedures and additional jobs during our working day. As a team we all need to play our part in this.
During this webinar we will discuss;

  • how best you can deal with the new norm,
  • how to deal with clients and help team members understand how to deal with change once we return to work,
  • what conversations we can and can’t have with our clients,
  • how to turn a negative conversation around to a positive one.


Heidi will also be sharing her downloadable team workbook which is designed for managers/owners to work with their teams to develop strategies together for re-opening.
Along with this Heidi will be offering free 30 mins sessions with each business to go through the workbook as a team.

In advance of the webinar, you can email any questions you may want addressed to; communications@imageskillnet.ie
There will also be a chatbox on the webinar which will allow you to communicate.

 About the Trainer

Heidi has been a guest speaker and lecturer for over 15 years. Her background was solely fitness and nutrition before she found her sea legs and spent 7 years on various cruise liners as a troubleshooting Spa Manager turning businesses around.  Her final contract was managing the spa on the prestigious QE2. Heidi also set up the one and only Maldives Reethi Rah Spa before settling in Ireland in 2006.
Since moving to Ireland in 2006, Heidi has spoken at a range of public speaking events on topics including business development, wellness, digital marketing and customer care initiatives.
Heidi has also created CPD Certified Spa Business Manager Courses, developing the business skills of spa professionals. Heidi has presented her courses and seminars in Mauritius, Maldives, Dubai and Ireland as well as online.
In 2019, Heidi won Best Spa Consultant at the UK Hotel & Spa Awards, and she was nominated for GPI Peace Tourism Awards in the category “Women in Tourism Personality of the year 2019” in the Maldives.


For more information, or if you need help in booking on to this course, contact us at info@imageskillnet.ie or 071-9640438. Course must be fully paid for in advance of the start date.


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